1. Introduction

This Shipping Policy outlines the terms and conditions governing the shipment of products ordered from smartlights.co.in. By placing an order, you agree to the terms and conditions of this policy.

2. Shipping Methods and Costs

• Shipping Methods: We offer the following shipping methods:
  • Standard Shipping
  • Expedited Shipping
• Shipping Costs: Shipping costs will be calculated based on the order value, shipping address, and chosen shipping method. The exact shipping cost will be displayed during the checkout process before you confirm your order.
• Order Processing Time: Please allow 5 business days for order processing before shipment.

3. Shipping Destinations

We currently ship to all addresses within India.

4. Delivery Time

• Estimated Delivery Time: The estimated delivery time for your order will be displayed during the checkout process. Please note that this is an estimate and actual delivery times may vary due to factors beyond our control, such as weather conditions, holidays, or unforeseen circumstances.  
• Tracking Information: You will receive a tracking number once your order has shipped. You can use this tracking number to monitor the progress of your shipment on the courier’s website.  

5. Order Tracking

You can track your order status by logging into your account on our website or by contacting our customer support.

6. Shipping Address

Please ensure that the shipping address provided is accurate and complete. We are not responsible for delays or non-delivery due to incorrect or incomplete shipping information.  

7. Damaged or Lost Packages

• Damaged Packages: If your package arrives damaged, please contact our customer support within [number] days of delivery. You may be required to provide photos of the damaged package and its contents.
• Lost Packages: If your package is lost in transit, we will initiate a claim with the shipping carrier. Please allow [number] business days for the carrier to investigate the claim. If the package is confirmed as lost, we will either resend the order or issue a refund.

8. Order Cancellations

You may cancel your order before it is shipped by contacting our customer support. Once an order has been shipped, it cannot be canceled.

9. Returns and Exchanges

Please refer to our Returns and Exchanges Policy for information regarding returns and exchanges.

10. Contact Us

If you have any questions or concerns about our Shipping Policy, please contact our customer support at [email protected] or [phone number].